How do I check the status of my orders? You can review the status of your orders and other related information in the 'My Account' section In the My Account page. Also, you can email us to customercare@shopglobal247.com
How do I cancel my order? You can visit 'My Account' and click on the Cancel button for your respective order. Once you click on Cancel, you have to select one of the options under "Why you want to cancel this order?" and Continue.Also, you can email us on customercare@shopglobal247.com
 What happens to the order in case of payment failure? While placing an order, if your payment fails but you still wish to order the product, you can go to 'Orders' and re-order the product from the 'Awaiting Payment' section.
How do I track the progress of an order? Once your order has been shipped, you will receive an email and an SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email. 
My order is showing as delivered, but I have not received the product yet. What should I do? All orders delivered by us have a proof of delivery with signatures by the person who has accepted the order. In case you haven't received your shipment, please check with family members, neighbours, security, the mail room, reception, and anyone else who may have accepted the order on your behalf. If you are still not able to locate the delivered order, kindly contact us and we’ll be able to assist you with the same.
I'm unable to track my order after receiving the tracking number (AWB)? We generate and send a tracking number (AWB Number) as soon as our courier partners collect the package from our warehouse. However, the courier partners may take up to 24 hours to update the tracking details on their website, therefore your order may be untraceable during this period. If your package was recently shipped, try using the tracking/AWB number after 24 hours.
My order has been Returned to Origin (RTO). What does that mean?

Shipments are reflected as RTO (Returned to Origin) due to the following reasons:
Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
The address could not be found because either it was incomplete or the pin code provided was incorrect
You or someone at your delivery address refused to accept the order
You did not have the payment ready for a Cash On Delivery order
Under these circumstances, our customer support team will attempt to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package will be returned to us.

How can I know the status of my refund? You can check the status of your refund by contacting our Customer Support Team. Kindly email us at customercare@shopglobal247.com.
Why have I been asked to ship the item? If the pickup facility is not available at your location as per our courier service partners, you may be asked to ship the item back to us
I've still not received the refund in my bank account. For nationalized banks, the amount is typically refunded within 7-10 business days once the order is cancelled. For nationalized banks, the refund may take up to 15-20 Business Days to reflect back in your account. This is subject to change depending on your payment method and also your financial institution. In case you have still not received your refund we request you to contact us so that we can assist you with the same.


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